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Ordering & Production
What is the ordering process?
Our typical process includes requirement confirmation, quotation, technical drawing review, order confirmation, production, quality inspection, packaging and shipment. We keep you informed of key milestones throughout the process.
How long does production take?
Production lead time depends on the order quantity, product complexity, customization requirements and current production schedule. We will provide an estimated lead time after reviewing your order and confirming the specifications.
Can I make changes after placing an order?
Changes may be possible before production begins, subject to technical review and confirmation. Once materials have been ordered or manufacturing has started, changes may affect the cost and delivery schedule. Please confirm all dimensions and specifications carefully before approving the final drawings.
How can I track my order during production?
We provide order progress updates at key production stages. Depending on the service arranged for your order, you may also be able to check progress through our online order tracking system.
How do you ensure product quality before shipment?
Our quality control process can include checks on dimensions, frame assembly, surface finish, hardware operation, glass specifications and packaging, as applicable to the order. Products are inspected against the confirmed specifications before shipment.
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