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Shipping & Delivery
Do you ship aluminum windows and doors internationally?
Yes. We support international shipments for residential and commercial projects. Shipping arrangements depend on the destination, order volume and delivery requirements. Available shipping terms and delivery options will be confirmed in your quotation.
How are the windows and doors packaged for shipping?
Products are carefully packed to help protect the frames, glass and hardware during handling and transportation. Packaging methods are selected according to product dimensions, glass configuration, shipment method and destination requirements.
What should I do when my order arrives?
Upon receipt of the goods, please inspect the packaging, quantity, and physical condition as soon as possible, and verify them against the packing list and order documents. When inspecting the goods, please begin recording a video before opening any packages and continue until the inspection is complete. If you discover any damage, missing items, or discrepancies, please document and record the specific details, and—if possible—note the situation on the delivery receipt. Please contact us promptly and provide the relevant evidence.
What if the shipment arrives damaged or with missing items?
Please contact us promptly and provide the order number, photos of the packaging and affected products, and a description of the issue. We will review the evidence and coordinate the next steps according to the confirmed order terms and the circumstances of the shipment.
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