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FAQ
Do you offer customized aluminum windows and doors?
Yes. We provide fully customized aluminum windows and doors based on your project drawings, dimensions, design preferences and performance requirements. Customization options include window and door styles, frame colors, glass configurations, hardware and opening methods.
What information do you need to provide a quotation?
To prepare an accurate quotation, please share your window and door schedule, architectural drawings or a list of dimensions. If available, include the project location, preferred system types, glass specifications, hardware requirements and estimated order quantity.
Can you work with architectural drawings or custom designs?
Yes. Our team can review your architectural drawings and develop detailed shop drawings for confirmation before production. We can also assist with product configuration and material selection based on the project requirements.
Can I customize the frame color, glass and hardware?
Yes. Frame finishes, glass types, colors and hardware configurations can be customized according to the selected product system and project requirements. Please confirm your specifications with our team before placing the order.
What is the ordering process?
Our typical process includes requirement confirmation, quotation, technical drawing review, order confirmation, production, quality inspection, packaging and shipment. We keep you informed of key milestones throughout the process.
How long does production take?
Production lead time depends on the order quantity, product complexity, customization requirements and current production schedule. We will provide an estimated lead time after reviewing your order and confirming the specifications.
Can I make changes after placing an order?
Changes may be possible before production begins, subject to technical review and confirmation. Once materials have been ordered or manufacturing has started, changes may affect the cost and delivery schedule. Please confirm all dimensions and specifications carefully before approving the final drawings.
How can I track my order during production?
We provide order progress updates at key production stages. Depending on the service arranged for your order, you may also be able to check progress through our online order tracking system.
How do you ensure product quality before shipment?
Our quality control process can include checks on dimensions, frame assembly, surface finish, hardware operation, glass specifications and packaging, as applicable to the order. Products are inspected against the confirmed specifications before shipment.
Do you ship aluminum windows and doors internationally?
Yes. We support international shipments for residential and commercial projects. Shipping arrangements depend on the destination, order volume and delivery requirements. Available shipping terms and delivery options will be confirmed in your quotation.
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