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FAQ
How are the windows and doors packaged for shipping?
Products are carefully packed to help protect the frames, glass and hardware during handling and transportation. Packaging methods are selected according to product dimensions, glass configuration, shipment method and destination requirements.
What should I do when my order arrives?
Upon receipt of the goods, please inspect the packaging, quantity, and physical condition as soon as possible, and verify them against the packing list and order documents. When inspecting the goods, please begin recording a video before opening any packages and continue until the inspection is complete. If you discover any damage, missing items, or discrepancies, please document and record the specific details, and—if possible—note the situation on the delivery receipt. Please contact us promptly and provide the relevant evidence.
What if the shipment arrives damaged or with missing items?
Please contact us promptly and provide the order number, photos of the packaging and affected products, and a description of the issue. We will review the evidence and coordinate the next steps according to the confirmed order terms and the circumstances of the shipment.
Do you provide a warranty for your aluminum windows and doors?
Yes. Warranty coverage and duration depend on the product system, components and terms agreed upon in the order. Please refer to your quotation, sales contract or warranty document for details on coverage, exclusions and claim procedures.
What should I do if a window or door has an issue after installation?
Contact our after-sales team with your order number, product details, photos or videos of the issue, and a description of the installation conditions. Our team will assess the problem and advise on the appropriate troubleshooting or follow-up solution.
Do you provide replacement parts or hardware?
Replacement parts or hardware may be available depending on the product model, component availability and warranty terms. Please provide the product label, order number and photos of the required parts so we can identify the correct components.
Do you provide installation guidance?
We can provide product-specific installation instructions and technical guidance where applicable. Installation requirements vary by product type and building conditions. For projects requiring on-site installation, please confirm the available support and service scope with our team before ordering.
What is your MOQ for custom window and door orders?
Our MOQ is 1 piece. We support small-batch custom orders as well as large commercial projects. Whether you need a single sample window or bulk villa project orders, we can accommodate your requirements.
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